Art by Renae is committed to providing quality services and values your privacy. This policy outlines our obligations to you regarding how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

A copy of the Australian Privacy Principles can be found on the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information refers to any information or opinion that identifies an individual. This includes details such as your name, email address, phone number, or any other identifying information you provide to us.

We collect Personal Information for the following purposes:

• Providing services to you.
• Responding to enquiries and offering support.
• Sharing updates, promotions, and marketing materials.

Personal Information is collected through various means, including but not limited to:

• Direct interactions (e.g., forms, emails, phone calls).
• Our website: www.artbyrenae.com.
• Occasional third parties.

We will always endeavour to explain why we are collecting your information and how we will use it.

Sensitive Information

Sensitive Information includes data related to an individual’s racial or ethnic origin, religious beliefs, political opinions, health details, or memberships. Art by Renae will only collect and use Sensitive Information:

• For purposes directly related to your engagement with our services.
• With your explicit consent.
• As required or authorised by law.

Third-Party Data Collection

Where practical, we collect information directly from you. However, there may be occasions when we receive your details from third parties. When this occurs, we will take reasonable steps to inform you about the information collected and its source.

Disclosure of Personal Information

Your Personal Information may be disclosed under the following circumstances:

• To third parties with your consent.
• When required or authorised by law.

Security of Personal Information

We are committed to safeguarding your information. Measures are in place to protect it from unauthorised access, misuse, loss, or disclosure.

When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless retention is necessary for legal purposes.

Accessing and Updating Your Personal Information

You have the right to access, update, or correct the Personal Information we hold about you. To do so, please contact us in writing at the details below.

Art by Renae does not charge for access requests but may impose a small administrative fee for document retrieval or copying.

To protect your privacy, identification may be required when processing your request.

Maintaining Accurate Information

We strive to ensure that your Personal Information is accurate and up to date. If you notice inaccuracies or changes to your details, please notify us promptly to allow us to correct our records.

Policy Updates

This Privacy Policy is subject to change as required. Any updates will be reflected on our website.

Last Updated: 6 January 2025

Contact Us

For enquiries, feedback, or complaints about this Privacy Policy, please email info@artbyrenae.com